Shipping & Returns
Shipping & Collections Policy
At Cosy Comforts, we prioritise convenience and reliability in delivering your products to you. We offer a tracked 48-hour delivery service, utilising reputable courier services to ensure prompt and secure delivery of your purchases right to your doorstep.
Rest assured, our courier partners are committed to delivering your products on time, providing peace of mind throughout the shipping process.
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For customers who prefer a more hands-on approach, we also offer a free-of-charge collection service. Once payment has been made, you can collect your product at your convenience. Our collection service is available at any time during our operating hours, providing flexibility to fit your schedule.
Thank you for choosing Cosy Comforts. We strive to make your shopping experience seamless and hassle-free, whether you prefer delivery or collection.
Returns & Exchange Policy
At Cosy Comforts, we are committed to providing high-quality products and excellent customer service. In accordance with UK consumer protection regulations, we offer exchanges for items that meet the criteria outlined below.
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Exchanges Only:
Due to hygiene reasons and in compliance with UK regulations, we regret that we are unable to accept returns for products that have been opened or used. However, we are happy to offer exchanges for items that are deemed faulty or damaged upon arrival, or if the wrong item was received.
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See below for further details on our criteria for exchanges and procedures involved.
Eligibility and process
for exchanges
Eligibility for Exchanges:
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To be eligible for an exchange, the following conditions must be met:
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The item must be in its original, unopened packaging.
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The item must be in a resalable condition.
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The exchange request must be made within 30 days of receiving the product.
Process for Exchanges:
If you believe your item is eligible for an exchange, please contact our customer service team to initiate the exchange process. You may be required to provide proof of purchase, such as an order confirmation or receipt.
Once your exchange request is approved, you will be provided with instructions on how to return the item to us. Upon receipt and inspection of the returned item, we will process the exchange and dispatch the replacement product as soon as possible.
Exceptions:
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Please note that certain items may be exempt from our exchange policy, such as personalised or custom-made products. Additionally, exchanges may be subject to availability, and we reserve the right to offer a refund or store credit if the requested replacement item is not available.
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Contact Us:
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If you have any questions or concerns regarding our Returns & Exchange policy, please don't hesitate to contact our customer service team for assistance.
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Thank you for choosing Cosy Comforts. We appreciate your understanding and cooperation in adhering to our policy and UK consumer protection regulations.